Last Updated: August 22, 2026
At MIGXO, we aim to provide clear and fair refund practices across our digital products, subscriptions, technology solutions, and professional services.
This Refund & Return Policy applies generally to migxo.com and the wider Migxo ecosystem. Because different Migxo platforms may provide different types of products and services, additional or more specific refund terms may apply to individual purchases.
1. Platform-Specific Refund Policies
MIGXO operates or may operate specialized platforms for different categories of products and services.
When a product or service is purchased through a dedicated Migxo platform, the Refund, Cancellation, Delivery, Subscription, License, and Support Policies displayed on that platform will govern that specific purchase.
Refund eligibility may therefore vary depending on factors such as:
- Product or service type
- Digital delivery or activation status
- Subscription status
- License activation
- Custom work commencement
- Product-specific refund period
- Applicable platform terms
Customers should review the relevant refund terms before completing a purchase.
If a platform-specific Refund Policy provides more specific conditions than this general Policy, those specific conditions will apply to that transaction, subject to applicable law.
2. Digital Products and Services
Many Migxo products and services are delivered digitally.
Because digital products may become usable immediately after delivery, download, license activation, account activation, invitation, credential delivery, or other forms of access, they may become non-refundable after delivery or activation where stated in the applicable product or platform policy.
A particular Migxo platform may provide its own refund period or satisfaction period. Where such a period is offered, the conditions stated on that platform will apply.
Nothing in this Policy removes any right that cannot lawfully be excluded under applicable law.
3. Cancellation Before Delivery or Activation
Where technically and operationally possible, an order may be cancelled before the relevant digital product, account, license, subscription, or service has been delivered or activated.
If payment has already been successfully received and no product or service has yet been provided, an eligible cancellation may receive a full refund.
This does not apply where work has already commenced, resources have already been allocated, or different conditions were agreed for a custom service.
4. Custom Projects and Professional Services
Custom website development, software development, WordPress development, custom coding, technical services, and similar projects may be governed by a separate proposal, quotation, invoice, project scope, or written agreement.
Unless otherwise agreed:
- An advance payment may be refundable if the project has not yet started.
- Once project work has commenced, the advance may become non-refundable.
- Additional payments and cancellation rights will depend on the agreed project scope and work already completed.
Any project-specific written agreement will take priority regarding that project.
5. Duplicate or Incorrect Payments
If a customer is charged more than once for the same transaction due to a technical or payment-processing error, the verified duplicate amount will be eligible for refund.
If a customer makes an incorrect purchase or payment by mistake, they should contact MIGXO within 24 hours.
Where the product or service has not yet been delivered, activated, downloaded, used, or materially processed, we may approve cancellation and refund.
Once delivery or activation has occurred, eligibility will depend on the applicable platform-specific policy.
6. Product or Service Cannot Be Provided
If MIGXO accepts payment but is subsequently unable to provide the purchased product or service, we may, depending on the circumstances:
- Resolve the issue;
- Provide a replacement or equivalent solution;
- Restore or re-provide access;
- Offer another mutually acceptable remedy; or
- Provide an eligible refund.
Where a reasonable replacement or resolution cannot be provided, a refund may be issued in accordance with the applicable product or platform policy.
7. Technical Issues
A temporary technical problem does not automatically qualify a purchase for an immediate refund.
Customers experiencing a technical issue should contact support so that we can investigate and attempt to resolve the problem.
Depending on the issue, resolution may involve troubleshooting, restoring access, replacing access, correcting an account issue, or providing an alternative solution.
If the issue cannot reasonably be resolved and the relevant platform policy provides for a refund, the customer may become eligible for one.
8. Non-Refundable Situations
Subject to applicable law and the relevant platform-specific policy, a refund may be refused where:
- A digital product has already been delivered or downloaded;
- A license has already been activated;
- A service has already been substantially performed;
- Custom project work has already commenced;
- The customer violates applicable Terms or usage rules;
- The customer misuses, resells, redistributes, or shares access without authorization;
- The request falls outside the applicable refund period;
- The customer purchased the wrong product but failed to contact us within the applicable cancellation period;
- The issue results from the customer’s own device, environment, unauthorized modification, or failure to follow documented requirements.
The applicable product or platform policy may specify additional conditions.
9. Returns
MIGXO primarily provides digital products and services.
Therefore, traditional physical product returns generally do not apply unless MIGXO specifically offers a physical product in the future.
For digital products, the relevant concepts are typically cancellation, refund, license termination, access termination, or service resolution rather than physical return.
10. How to Request a Refund
To request a refund, contact:
Email: support@migxo.com
Please provide, where applicable:
- Your name
- Order or invoice number
- Payment or transaction reference
- Product or service purchased
- Reason for the request
- Any relevant screenshots or supporting information
We may request additional information where necessary to verify the transaction or investigate the issue.
11. Refund Processing Time
Once a refund has been approved, MIGXO will normally initiate or process the refund within 7–10 working days.
Where possible, refunds will be returned through the original payment method or payment channel used for the transaction.
After MIGXO or the payment processor initiates the refund, the actual time required for the funds to appear in the customer’s account may vary depending on the:
- Payment gateway
- Bank
- Card issuer
- Mobile financial service
- International payment network
- Settlement process
These additional processing times may be outside MIGXO’s direct control.
This 7–10 working-day policy also aligns with SSLCOMMERZ’s current merchant website requirement that a standard refund timeline of 7–10 working days be disclosed.
12. Payment Gateway and Failed Transactions
A payment may occasionally show as pending, failed, or incomplete because of network, bank, gateway, or verification issues.
Customers should not immediately make repeated payments where the transaction status is uncertain.
If money has been deducted but the order is not confirmed, please contact MIGXO with the transaction information so that we can verify the payment.
Verified duplicate or incorrectly settled payments will be handled according to this Policy and the applicable payment provider’s procedures.
13. Chargebacks and Payment Disputes
Customers are encouraged to contact MIGXO before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve legitimate issues.
Nothing in this Policy prevents customers from exercising rights available through their bank, card issuer, payment provider, or applicable law.
However, fraudulent chargebacks, unauthorized payment activity, or deliberate misuse may result in suspension of the associated account or service and may be reported to the relevant payment provider where appropriate.
14. Changes to This Policy
MIGXO may update this Refund & Return Policy as our products, services, payment systems, business model, or legal requirements change.
The latest version will be published on this page with an updated Last Updated date.
A change to this general Policy will not automatically remove rights already granted under a specific purchase agreement or platform policy where those rights remain applicable.
15. Governing Law
This Refund & Return Policy is governed by the applicable laws of Bangladesh.
Nothing in this Policy is intended to exclude or restrict any mandatory customer or consumer right that cannot legally be excluded.
Where a dispute cannot be resolved through reasonable communication, it will be handled in accordance with applicable law and the competent jurisdiction of Rajshahi, Bangladesh, unless otherwise required by law.
16. Contact Information
For refund, cancellation, or payment-related questions:
Business Name: MIGXO
Business Type: Individually Owned Business
Business Category: Information Technology (IT) and Digital Services
Business Location: Rajshahi, Bangladesh
Trade License No.: 20268113111000085
Website: migxo.com
Email: support@migxo.com